Privacy Policy – DTEC Electrical

Last updated: 18 October 2026

1. Who we are
DTEC Electrical, run by David Thomson, is based in Largs, North Ayrshire. We are the “data controller” for the personal information described in this policy. If you have any questions, call 07882 372474.

2. What information we collect
We only collect what we need to quote, carry out and certify your work:

Contact details: your name, phone number, email address and property address
Job details: what you need doing, notes about your property’s electrics, and any photos you send us
Records of work: quotes, invoices, payment records and electrical certificates
Website information: basic data such as pages visited, device type and approximate location, collected through cookies (see section 8)

We do not collect sensitive information such as health details unless you choose to tell us about something that affects the work, such as a medical device that needs power.

3. How we use your information

Why we use it Legal basis

To reply to your enquiry and give you a quote Steps before a contract

To carry out, test and certify your work Performing our contract with you

To take payment and keep financial records Legal obligation (tax law)

To keep certificates and records of work done Legal obligation and legitimate interests (safety and guarantee claims)

To contact you about your guarantee or a safety issue Legitimate interests

To improve our website Legitimate interests, or consent where required for cookies

We will never sell your information, and we will not send you marketing messages without your permission.

4. Who we share it with
We only share your information when we need to:

Wix, which hosts our website and receives contact form messages
Our accountant and HMRC, for tax and bookkeeping
Your electricity network operator, when we must notify them of work such as an EV charger installation
Grant schemes, such as the OZEV EV charger grant, if you apply for one through us
Building control or certification bodies, where the law requires it
Our insurers or legal advisers, if there is a claim

Each of these must keep your information safe and use it only for that purpose.

5. International transfers
Our website provider, Wix, may store data outside the UK. Where this happens, it is protected by approved safeguards such as UK data transfer agreements.

6. How long we keep it

Enquiries and quotes not taken up: 12 months
Invoices and payment records: 6 years, as required by tax law
Certificates and job records: 6 years, or longer if needed for safety or guarantee reasons

After this, we securely delete or destroy the information.

7. Your rights
Under UK data protection law, you have the right to:

ask for a copy of the information we hold about you
ask us to correct anything that is wrong
ask us to delete your information, where we no longer need to keep it
object to, or ask us to limit, how we use it
withdraw consent at any time, where we rely on consent

To use any of these rights, call 07882 372474. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to sort it out with you first.

8. Cookies
Our website uses cookies to make it work and to understand how visitors use it. Essential cookies are always on. Analytics and other non-essential cookies are only used if you accept them in the cookie banner. You can change your choice at any time in your browser settings.

9. Keeping your information safe
We store records securely, limit access to them and use password-protected devices. No method of sending information online is completely secure, but we take reasonable steps to protect it.

10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact us
Telephone: 07882 372474
Website: https://www.dtec-electrical.co.uk